We’re Here to Help.
If you have questions about our products, your order, shipping, returns, or anything else, our customer service team is happy to assist you.
Customer Service
For assistance with:
- Product Information
- Order Status
- Shipping & Delivery
- Returns & Exchanges
- Refunds
- Order Cancellations
- Payment Questions
- Damaged or Missing Items
- General Questions
Please contact our customer service team.
Email: [email protected]
We recommend including your order number when contacting us about an existing order.
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM Pacific Time
We are closed on weekends and major U.S. holidays.
Response Time
We generally respond to customer inquiries within 1–2 business days.
During holidays, promotions, or periods of high customer volume, response times may be longer.
Order Support
When contacting us about an order, please provide:
- Order Number
- Full Name
- Email Address Used for the Order
- Product Name
- Description of Your Question or Issue
If you received a damaged, defective, or incorrect item, please include clear photos of the product and packaging.
Shipping Questions
For shipping-related questions, please include your order number and tracking information if available.
Our team will review the shipment details and assist you with the next steps.
Returns & Exchanges
If you would like to return or exchange an eligible product, please review our Refund and Returns Policy before contacting us.
If you need additional assistance, our customer service team is available to help.
Thank you for contacting us. We appreciate your business.